: FAQs - | Vayazoom | USA – vayazoom

General Questions

What is the return policy ?

If the product isnt open or used, it could be returned within 60 days.

What are the shipping options

We only ship free express by Eco-post.

What are the international taxes, duties, etc. that I have to pay?

The subject of taxation varies from state to state, ordering a monthly amount is more recommended.

When will I receive my order?

The shipment should take between 15-25 business days 

What should i do if I didnt receive my order?

Please contact us immediately at  info@vayazoom.com. We'll get in touch with the shipping company and we will credit you with a full refund.

What should I do if I received a defective order?

Please contact us immediately and we will send you another one right away.

How do I make changes to an order I’ve already placed?

Just send us an Email to: info@vayazoom.com If the order havent fullfiled yet we will take care of the change.

Where are you located?

We are located in Ramat Gan (Tel Aviv District) , Israel.

How do I make sure I order the right size?

For a monthly "Zoom" supply you will need the 60 capsules pack.

Are the products Genuine?

Sure they are purchased from the legal primary marketer in Israel, the products are shipped while maintaining proper conditions.